Refund Policy
Clear, transparent, and customer-friendly refund terms
At KK Zip House, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for all refunds related to our products and services.
Refunds will be considered for:
- Products received with manufacturing defects or quality issues
- Orders containing incorrect or damaged items
- Products that do not meet the agreed specifications
- Cancellations made within 24 hours of order placement
Refunds will NOT be issued for:
- Cancellations made after production has started
- Standard wear and tear or normal product usage
- Damage caused by improper handling or storage by the customer
- Custom or bespoke orders once production has commenced
- Notify us immediately: Contact us within 7 days of delivery with photographic evidence of the defect or damage.
- Documentation: Provide order details, product photos, and a detailed description of the issue.
- Quality assessment: Our team will assess the claim and determine eligibility within 3-5 business days.
- Resolution: We will either issue a replacement, partial refund, or full refund based on the assessment.
- Return shipment: For refund approvals, we will provide return instructions. Return shipping costs are the customer's responsibility unless the defect is our fault.
Refund Processing: Approved refunds will be processed within 7-10 business days of receiving the returned products and confirming the defect.
Payment Method: Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5-7 business days for the amount to reflect in your account.
Partial Refunds: If partial refunds are issued for specific defects, the amount will be calculated based on the extent of the issue.
Bulk Orders: For large orders, refund terms may be negotiated individually. Please contact our sales team for details.
International Orders: Refunds for international shipments may be subject to customs and duties, which are the responsibility of the customer.
Custom or Bespoke Products: These items are typically non-refundable once production has started, unless there is a manufacturing defect.
If you have any questions regarding this refund policy or wish to dispute a refund decision, please contact us at:
Email: Alamkhankkzip@yahoo.com
Phone: 041-2621570
Address: P606 Asad Plaza main gate jinnah colony, Faisalabad
Last updated: March 2026. This policy is subject to change without notice.